SQ321 turbulence: British man who died was a grandfather who served local community for decades

Allison Barker told the BBC that her son Josh, who was on board the plane, sent her a text message saying he was on “a crazy flight” that was making an emergency landing.

“It was terrifying,” he said. “I didn’t know what was happening. We didn’t know if he had survived, it was very stressful. It was the longest two hours of my life.”

“We deeply apologize for the traumatic experience our passengers and crew members suffered on this flight. We are providing all necessary assistance during this difficult time,” Singapore Airlines said.

Of the passengers, 56 were Australian, 47 British and 41 Singaporean.

Singapore’s Transport Safety Investigation Bureau (TSIB), a branch of the Ministry of Transport, is opening an investigation into what happened at SQ321.

He says he has been in contact with his Thai counterparts and will send investigators to Bangkok.

Singapore Airlines said it is “fully cooperating” with relevant authorities in the investigations.

Meanwhile, Boeing said it was “ready to support” Singapore Airlines.

“We express our deepest condolences to the family who lost a loved one, and our thoughts are with the passengers and crew,” Boeing said on the X social media platform.

Additional reporting by John Bevir.