Singapore Airlines flight case: Singapore Airlines cooperates with authorities to investigate serious flight turbulence incident

Singapore Airlines said on May 22 that it is cooperating fully with relevant authorities in the investigation into the flight from London to Singapore that suffered severe turbulence that killed one passenger and injured 30 others.

Geoffrey Kitchen, a 73-year-old British passenger, died probably of a heart attack during the flight, said Kittipong Kittikachorn, general manager of Bangkok’s Suvarnabhumi airport, where the SIA flight was emergency diverted Tuesday.

About 30 passengers have been receiving treatment for their injuries in Bangkok hospitals after Singapore Airlines (SIA) flight SQ321, operating from London (Heathrow) to Singapore on May 20, suffered “sudden extreme turbulence over the basin.” Irrawaddy at approximately 37,000 feet.” 10 hours after departure.”

The remaining passengers aboard the Boeing 777-300ER plane carrying 229 people were examined and treated at the airport, the airline said.

SIA is fully cooperating with relevant authorities to investigate this incident, said SIA CEO Goh Choon Phong.

The nationalities of the passengers are as follows: 56 from Australia, three Indians, two from Canada, one from Germany, two Indonesians, one from Iceland, four from Ireland, one from Israel, 16 from Malaysia, two from Myanmar, 23 from New Zeeland, five from the Philippines, 41 Singaporeans, one South Korean, two from Spain, 47 from the United Kingdom and four from the United States.

The airline confirmed that Goh received 131 passengers and 12 crew members at Changi Airport, who arrived in Singapore on a relief flight on May 22.

Transportation to their homes or hotel accommodation has been arranged for passengers traveling to Singapore.

Another 79 passengers and six crew members, including those receiving medical care as well as their family and loved ones who were on the flight, remain in Bangkok.

“For passengers with later connections, we have reserved alternative flights. We have also arranged hotel accommodation or access to VIP lounges for them to rest until their next flight,” said Singapore’s flag carrier.

“A dedicated SIA Singapore team is in Bangkok to assist our colleagues and local authorities. “We are providing all possible support to the passengers and crew of SQ321 who remain in Bangkok,” the airline said.

“On behalf of Singapore Airlines, I would like to express my deepest condolences to the family and loved ones of the deceased passenger. “We also deeply apologize for the trauma experienced by all passengers and crew members on this flight,” Goh said.

“We are providing all possible assistance and support to them, along with their families and loved ones, during this difficult time. The well-being of our passengers and staff is our top priority,” he added.

American aircraft manufacturer Boeing expressed its condolences to the family of the British citizen who died aboard SQ321, a Boeing 777-300ER.

“We are in contact with Singapore Airlines regarding flight SQ321 and stand ready to support them,” Boeing said in X.

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